Terms & Conditions

Builders Blinds Web Terms & Conditions

Privacy Policy 

Builders Blinds is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Builders Blinds may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are satisfied with any changes.

What we collect

We may collect the following information:

– name
– contact information including email address
– demographic information such as postcode, preferences and interests
– other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

– Internal record keeping.
– We may use the information to improve our products and services.
– We may periodically send promotional emails about new products, special offers or other information which we think you     may find interesting using the email address which you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put into place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visited a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

– Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
– If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at customerservice@buildersblinds.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Warranty Information

Who We Are

This warranty is being given to you by Builders Blinds.

What is Covered

Our products are covered by a non-transferable lifetime warranty against defective materials and workmanship. All materials can lose original intensity after long exposure to the sun. This warranty explicitly covers loss of color intensity for a period of 2 years after installation. Builders Blinds reserves the right to repair or replace any defective products or materials at their discretion.

What is Not Covered

This warranty does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation. Cords may eventually wear out after extended use. Builders Blinds considers this normal wear and tear not covered under this warranty. Colors may vary from lot to lot and may not exactly match swatches or previous purchases.

For How Long

The warranty coverage will be for as long as you, the original buyer, own our products.

What We Will Do

If your product is defective during warranty period we will, at our option, either repair or replace, without charge, that defective product. This shall be your sole remedy under this warranty.

Your Rights Under State Law

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Shipping

FedEx Ground Shipping is free for all horizontal blinds 84” (width) or less being shipped within the 48 contiguous United States. Orders with oversized blinds (84” or more in width) will have an $80.00 shipping fee.

If the customer provides us an incorrect or undeliverable shipping address due to the customer’s mistake or unreachable phone number or/and email address, the customer will be responsible for all additional freight cost incurred. Builders Blinds is not responsible for mistakes made by a customer or/and by a shipping company. 

Color Disclaimer

Due to differences in monitors and how they portray colors, products cannot be returned due to dissatisfaction with color or material unless a sample was ordered first and the product arrived significantly different then the sample received. For this reason, we recommend ordering free sample swatches if you have any questions or concerns about your color selection.  Because window treatments on our website are custom-made and cannot be returned, we suggest you to complete the following;

  •  Request for free samples of our actual products prior to ordering. 
  • We strongly recommend you to order all of your blinds at the same time for the best possible match. Pattern availability and color dye lot match between orders cannot be assured.
  • Keep in mind that all samples may still have minimal color variations as stated by the manufacturers

Freight Damage / Missing Product / Lost Shipment
All claims shall be sent through an email to customerservice@buildersblinds.com within 7 business days of the original delivery date. If the email is received beyond that time period, Builders Blinds shall not be responsible for claim rejected by freight companies.

To acquire damage claims, most freight companies require their customers

  1. To email short description including digital photos as a proof for the claim within 7 business days of the original delivery date and
  2. To keep the original box and the damaged product for 30 days of the delivery date for the freight company to pick up for their investigation.

All customers must fulfill both requirements; otherwise, the damaged product(s) will be replaced or corrected at your expense. All remakes must be made according to the specifications given at the time of the original order. No exceptions! If the customer provides us an incorrect or undeliverable shipping address due to the customer’s mistake or unreachable phone number and/or email address, the customer will be responsible for all additional freight cost incurred. Builders Blinds is not responsible for mistakes made by the customer and/or by a shipping company.

Measuring
The customer is responsible for all measurements. All of our window treatments are custom made upon the specifications the customer specifies on an online order form. We guarantee that they will perfectly fit your windows if you are familiar with product specifications and follow our measuring instructions. Therefore, it is very important that you research product specifications and follow our measuring instructions prior to placing your order. It’s also important that you review your confirmation page for accuracy. Your card will be charged at the time the order is placed because our window treatments are custom made.

When manufacturing your blinds, if we make a mistake, we will replace them or repair them at no cost to you. If you make a mistake by measuring or entering your measurement(s) or specifications into our website inaccurately, Builders Blinds accepts no responsibility for such mistakes. If ever you have a question please call our Customer Service Dept. (1-855-852-5463) and ask.  We will be happy to assist you!